Categories are essentially a way to kinda segregate conversations to be more manageable. Though I do want #tech-support to default to maximum inclusion.
Oh, I like that! Incorporated.
Here’s an example, okay: you get a fix to your issue, but it didn’t provide instruction. I know how to do it. I read your instructions, and despite not using Windows for years, in five minutes of research, with the data you’ve given me, I’ll figure it out.
In support forums we’d prod for a solution, right? So we autogenerate our FAQs and create a database of answers. In my mind, that is a dangling thread… but as I went to snip it(!), I had this reaction described in the first post. It was strange, said something about me. Do I not want to support Microsoft with my time, and why do I think of MS when I should be considering people?
We teach Clover high level concepts ya know, love, honesty, community. Our family’s belief system is best described as “rules light”. But we do have a, hmmm, sense of service. We teach that if we are safe ourselves, we help others. That is the purpose.
If someone walked up to me in the Hub and said, “hey, my laptop keeps making Chrome my default browser, and I want to keep it Firefox, I heard you could help…” I’d cut them off with a smile and ask where their laptop is. And yet, I do not want to spend any more of our time on this issue, now…
Maybe that’s what it was: fatigue. I want to produce knowledge, but the context for this issue doesn’t generate the activation energy required to get excited. And without a sense of helping or learning, wtf would someone do casual tech support, ne?!