Dealt with our proprietary ITSM vendor; via a web video conference to prove we found a bug in their product. Got them to agree. Im personally skeptical we will get it a fix for it within the next year; its gotta require them to rethink out part of their baseline user permissions model.
Otherwise today has been lots of tiny bug fixes or feature requests; mostly in customizations ive done.
Im going to be helping our leadership team do some automation around change management. Going to meet with them in an hour or so; to help them map the process.