MAC Sports makes wagons, and as a pedestrian family we thought that would greatly help us with our shopping.
I ordered an extra deep (high walls) on July 7, paying “$149.08 USD to Yajie USA, INC. DBA: Mighti USA”.
Instead of the wagon I ordered they sent me an extra long wagon, which is not useful with our apartment halls and elevator. Also, the wagon they sent us was priced at less.
They sent me the wrong product I can’t use, and charged me more than it is worth.
I began trying to resolve this immediately. With the MAC Sports support email (firstname.lastname@example.org) I have the following ticket numbers:
When they reply, they say to email email@example.com. The person operating that address replied once, asking for my order number, on July 30.
Do you have a order number?
That was July 30. I immediately responded, and never heard back. So I began the refund process on PayPal. I informed them the merchant had not responded to my requests and I wanted to return their wagon and get my money back so I could buy a wagon from elsewhere.
While they claimed it would be resolved in a couple of weeks, they continued to push the resolution date back until a week ago. That was at least two months of me storing a wagon I can’t use. Finally, a week ago PayPal sends me a message with two options:
- Provide a tracking number for the return of the wagon
- Cancel the dispute
The wagon, at a mimimum, cost $50 to return. I could not leave a message explaining this, so I reached back out to firstname.lastname@example.org, and they told me to email email@example.com. And I did, copying everyone and Susan, asking for the vendor and return shipping number for the wagon.
Well, they never replied, and PayPal closed the dispute in their favor.
We received the case(s) you filed on August 6, 2020.
We have reviewed this transaction(s) and are denying your case(s). The decision was made because you did not provide the tracking details we requested.
- I ordered a wagon for $149.
- MAC Sports sent me the wrong wagon
- MAC Sports won’t take it back or refund me or respond to my messages
- PayPal wanted me to pay 1/3 of the price to return a product for a refund
- I’m out $150 and I have no functional wagon.
I also have no reason to believe MAC Sports will respect their warranty, since they won’t take back the wrong product…
I’m really bummed about this, $150 is a lot for our family, and we needed that wagon. I’m not sure I have the energy to, what, small claims court? Gah, this is frustrating.