For a long time when a topic was marked as solved it would auto-close after 48 hours. This served two purposes:
- To release votes back to users on #quest-board, and
- Close #tech-support topics to encourage new ones
Neither of these cases are relevant, according to our use. Closing stuff gets in the way, though.
It turns out to be an easier to follow flow for moving an accomplished quest to another talkgroup, for further processing. For support tickets we end up having great conversations over very long stretches of time, and sometimes we are keeping tech logs that remain relevant as long-term reference logs for a thing, and the “solving/auto-closing” connection isn’t as useful.
Let me know if you have thoughts.